The Buyer has 24 hours upon receipt of Pet and Pet product to complain and raise a dispute which will be looked into by Us and communicated to the seller.
The Seller has 48 hours upon receipt of complaint from us to respond and if no response is received from the seller, we will take appropriate action on behalf of the seller.
Our rules on dispute resolutions and refunds shall be exercised at our discretion, subject to applicable laws of the territory.
We may offer refunds, in our discretion and all shipping and fees expended by us shall be paid by the seller.
In the case of Pet/live animal that dies in transit, the seller shall bear the loss and all monies paid shall be returned to the buyer after charges deducted.
In a case where this occurs and PawsConnect Express handles the delivery, we shall bear the loss and the value of dog less charges will be paid to buyer or suitable option provided.
In a case where death occurs 12hours after Pet gets to the destination and buyer does not pick up within the 12 hour period, the buyer bears the loss and no refund will be given.
In a case where death occurs after pickup due to the negligence of the buyer, the buyer bears the loss and no refund will be issued.